Frequently Asked Questions (FAQs)
Q1: How can I identify authentic building block toys?
Packaging Check: Genuine products feature crisp printing, intact seals, and no visible flaws. Counterfeits often have blurry logos or temporary stickers.
Price Comparison: Authentic toys match official pricing; unusually low prices may indicate counterfeit items.
Certifications: Look for trademarks (®/©), safety certifications (e.g., EN71, ASTM), and manufacturer details on packaging.
Q2: How do you ensure toy safety?
Chemical Safety: All products comply with international standards (EN71, ASTM), free from harmful phthalates or heavy metals.
Physical Safety: Small parts are securely attached, edges are smooth, and age-appropriate sizes are labeled (e.g., large blocks for toddlers).
Q3: What building blocks suit different age groups?
0–1 Year: Soft fabric blocks (washable, lightweight).
1–3 Years: Large interlocking blocks (easy to grip, minimal choking risks).
4+ Years: Standard-sized blocks (enhance creativity and fine motor skills).
Note: Always supervise children under 4 with small parts.
Q4: What educational benefits do building blocks offer?
Cognitive Skills: Improve spatial reasoning, problem-solving, and math concepts (e.g., symmetry, counting).
Creativity: Encourage open-ended play and storytelling.
Social Skills: Foster teamwork through collaborative builds.
Q5: How do I repair damaged blocks?
Loose Parts: Reassemble using instructions or order replacement parts [link to parts store].
Wheels/Connectors: Use non-toxic glue or request replacements via support.
Care Tips: Clean regularly with a damp cloth; avoid prolonged sun exposure.
Q6: How should I clean building blocks?
Basic Cleaning: Wipe surfaces with a mild soap solution.
Deep Cleaning: Submerge detachable pieces in warm water (<40°C/104°F) and air-dry.
Q7: What’s your return policy?
Eligibility: Unopened items in original packaging can be returned within 30 days (proof of purchase required).
Defective Items: Report damage within 7 days with photos/video for free replacements or refunds.
International Returns: Customers cover return shipping and customs fees.
Q8: How long does international shipping take? Who pays customs duties?
Delivery Time: 7–15 business days (longer for remote areas). Some styles are shipped from local warehouses and delivery only takes 2-3 days.
Duties/Taxes: Paid by the buyer. Check your country’s import regulations beforehand.
Q9: How can I prevent losing pieces?
Storage Tips: Use compartmentalized organizers and check part lists before building.
Replacement Parts: Purchase missing pieces via our website using the set’s ID number.
Q10: Are your blocks compatible with other brands?
Cross-Brand Use: Some sets work with major brands, but check size differences.