Shipping Policy

Processing Time: Orders are typically processed and packed within 2 business days of being placed. Processing times may be extended during weekends, public holidays, or major promotional events.
Pre-Orders: Pre-ordered items will be dispatched once they arrive in stock. The estimated delivery times shown at checkout are calculated from the date of dispatch.
Address Modifications: If you need to change your shipping address, please contact us immediately after placing your order. Once an order has entered processing or has been dispatched, we are unable to make any address changes.

Service Areas: We offer shipping services to North America, select European countries, and select Asian countries.
Transit Times: Estimated delivery windows vary depending on the destination. You can view the estimated delivery time for your region by entering your shipping address at checkout. Please note that delays caused by unforeseen circumstances—such as severe weather, natural disasters, or customs inspections—are beyond our control and are not included in standard transit times.
Restricted Areas: We are currently unable to ship to certain remote regions, overseas territories/islands, or P.O. Box addresses.

Cost Calculation: Shipping fees are determined by the destination and selected carrier/shipping method, and are calculated based on actual costs at checkout.
Free Shipping: Eligible orders with a product subtotal exceeding $500 (excluding taxes) qualify for free shipping. This offer applies to select countries/regions only; please refer to coupon or promotional rules for complete eligibility details.

All-Inclusive Pricing: Taxes and duties are calculated and collected at checkout, covering all fees required by local customs for international shipping. The total amount paid at checkout is final—no additional or hidden fees will be charged upon delivery. Any unexpected additional customs charges will be fully covered by us.

Tracking Updates: Once your order ships, you will receive a confirmation email containing your tracking number(s) and carrier information. If your order is split into multiple packages, you will receive separate updates for each. You can also track your order status, dispatched items, tracking numbers, carrier details, and order notes by entering your order number and email address on our "Track My Order" page.
International Shipments: International packages may be handed off to multiple local carriers during transit, resulting in multiple tracking numbers. For freight channels such as ocean, rail, or trucking, only the final-mile tracking number is typically provided, which will only update once the package arrives locally and clears customs. If you need details on the initial leg of transit, please check your confirmation emails or contact our customer support team.
Logistics Delays: Events such as extreme weather, natural disasters, or customs holds are beyond our control. However, we actively monitor all shipments to ensure they arrive safely.
Lost or Damaged Parcels: If a package is lost in transit or arrives damaged, please contact us with photos or video of the damage (if applicable). We will gladly process a full refund or send a replacement free of charge.

Customer Responsibility: Customers are responsible for providing an accurate and complete shipping address and phone number at checkout. If a package is returned or delivery fails due to an incorrect, incomplete, or invalid address provided by the customer, any resulting losses, reshipping fees, or carrier processing charges will be the customer's responsibility.